Shipping Policy

Shipping Terms and Conditions for Kasey Crafts

Section A. Local Shipping (Singapore)

1.1 Postage Cost

All orders will by default be sent by the local mail service, Singapore Post Limited (SingPost).

The postage cost is charged according to the weight of the package.

1)      Actual cost of postage will be calculated by the shipping calculator at the checkout page. Please refer to Table 1.1 for the Non-Standard Mail postage rates by SingPost.

2)      Default postage will be by Non-Standard Mail. Kasey Crafts will not be responsible for any items lost in mail. For security, the option of registered mail is highly recommended.

 

Table 1.1

Weight Step Not Over 2kg

Non-Standard Mail

Regular

40g

50c

Large

100g

80c

250g

S$1.00

500g

S$1.50

1kg

S$2.55

2kg

S$3.35

Registered Mail

Additional $2.24

* Inclusive of GST

 

1.2 Handling Fee

1)      A handling fee of SGD$1.00 will be charged per shipment.

2)      Handling fee is included in the shipping cost at the checkout page.

 

1.3 Posting Schedule

1)      Standard mail posting will be done the day after the payment has been received, from Monday to Sunday (Eg: payment received before 1200 on Monday will be mailed on Tuesday).

2)      Registered mail will be sent on every Tuesday and Thursday.

3)      According to SingPost, local delivery time will take 3 to 5 working days for non-standard and registered mail.

4)      Actual arrival will depend on SingPost collection and delivery schedule.

 

1.4 Packaging

1)      All purchases of cut ribbons will be rolled up, packed in plastic bags and placed in an envelope.

2)      Kasey Crafts will try its best to ensure the package containing the order is properly and neatly packed and sealed. However, in the event where the item is damaged during the delivery process, Kasey Crafts will not bear responsibility for the damaged products.

3)      Packaging cost has been included in the handling fee, hence there will not be any additional charge

 

Section B. International Shipping

2.1   Shipping Destinations

Currently, we are using the SingPost Airmail as our service provider for shipment. Hence, there are some countries that we are unable to ship to for the time being. We apologise for the inconvenience. Below is a list of the countries we ship to:

Table 2.1

Zone 1
MalaysiaBrunei Darussalam
Zone 2
American SamoaKiribatiNauruSolomon Islands
BangladeshKorea, Dem. People’s Rep. ofNepalSri Lanka
BhutanKorea, Rep. of (South)New CaledoniaTaiwan
CambodiaLaoNorthern Mariana IslandsThailand
ChinaMacaoPakistanTimor-Leste
FijiMaldivesPalauTonga
French PolynesiaMarshall IslandsPapua New GuineaTuvalu
GuamMicronesia, Fed. States ofPhilippinesVanuatu
Hong KongMongoliaPitcairn IslandsViet Nam
IndiaMyanmarSamoaWallis and Futuna
Indonesia
Zone 3
AfghanistanDjiboutiKenyaSan Marino
AlbaniaDominicaKuwaitSao Tome and Principe
AlgeriaDominican RepublicKyrgyzstanSaudi Arabia
AndorraEcuadorLatviaSenegal
AngolaEgyptLebanonSerbia
AnguillaEl SalvadorLesothoSeychelles
Antigua and BarbudaEquatorial GuineaLiberiaSierra Leone
ArgentinaEritreaLibyaSlovakia
ArmeniaEstoniaLiechtensteinSlovenia
ArubaEthiopiaLithuaniaSomalia
AustraliaFalkland Islands (Malvinas)LuxembourgSouth Africa
AustriaFaroe IslandsMacedoniaSpain
AzerbaijanFinlandMadagascarSt. Helena
BahamasFranceMalawiSt. Kitts and Nevis
BahrainFrench GuianaMaliSt. Lucia
BarbadosGabonMaltaSt. Pierre and Miquelon
BelarusGambiaMartiniqueSt. Vincent and the Grenadines
BelgiumGaza and Khan YunisMauritaniaSudan
BelizeGeorgiaMauritiusSuriname
BeninGermanyMayotteSvalbard and Jan Mayen
BermudaGhanaMexicoSwaziland
BoliviaGibraltarMoldovaSweden
Bosnia and HerzegovinaGreeceMonacoSwitzerland
BotswanaGreenlandMontenegroSyria
BrazilGrenadaMontserratTajikistan
British Indian Ocean TerritoryGuadeloupeMoroccoTanzania
BulgariaGuatemalaMozambiqueTogo
Burkina FasoGuernseyNamibiaTrinidad and Tobago
BurundiGuineaNetherlandsTunisia
CameroonGuinea-BissauNetherlands AntillesTurkey
CanadaGuyanaNew ZealandTurkmenistan
Cape VerdeHaitiNicaraguaTurks and Caicos Islands
Cayman IslandsHoly See (Vatican City State)NigerUganda
Central African RepublicHondurasNigeriaUkraine
ChadHungaryNorwayUnited Arab Emirates
ChileIcelandOmanUnited Kingdom
ColombiaIranPanamaUnited States
ComorosIraqParaguayUruguay
CongoIrelandPeruUzbekistan
Congo, the Dem. Rep. of theIsle of ManPolandVenezuela
Costa RicaIsraelPortugalVirgin Islands, British
Cote d’IvoireItalyPuerto RicoVirgin Islands, U.S.
CroatiaJamaicaQatarWestern Sahara
CubaJapanReunionYemen
CyprusJerseyRomaniaZambia
Czech RepublicJordanRussiaZimbabwe
DenmarkKazakhstanRwanda

 

2.2 Shipping Cost 

1)      The postage cost is charged according to the weight of the package as well as the destination. Please refer to Table 2.2 for the overseas shipping rates.

2)      Actual cost of shipment payable will be calculated by the shipping calculator at the checkout page.

3)      Kasey Crafts will not be responsible for any items lost in mail. For security, the option of mail with insurance is highly recommended.

 

Table 2.2

SingPost Airmail Rates

Destination

Weight Step (Maximum Weight 2 kg)

Small Parcels

Zone 1
Malaysia & Brunei

20g

45c

50g

55c

100g

85c

per additional step of 100g

S$1.00

Zone 2
Countries in Asia & the Pacific (except Australia, Japan
& New Zealand)

1st 20g

65c

per additional step of 10g

25c

Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and
the Middle East.

1st 20g

S$1.10

per additional step of 10g

35c

International registered article

Additional S$2.20

 

2.3 Handling Fee

1)      A handling fee of S$1.00 will be charged per shipment.

2)      Handling fee is included in the shipping cost at the checkout page.

 

2.4 Overseas Shipment Schedule

1)        Overseas shipment will be sent on every Tuesday and Thursday.

2)        Expected arrival date according to SingPost varies from country to country.  Please refer to Table 2.4 for the estimated transit time.

3)        Actual arrival date is dependent on delivery schedule of SingPost. Kasey Crafts is not responsible for late deliveries by service providers.

 

Table 2.4

Country Of Destination (Major Cities/ Office of Mail Exchange)*

Estimated Delivery Time**
For Major Cities
(Working Days)

Ordinary Mail – Air

Australia (Sydney, Melbourne, Perth), Brunei

4 – 7 working days

Darussalam (Bandar Seri Begawan)

4 – 7 working days

Canada (Vancouver)

6 – 10 working days

China, People’s Republic of (Beijing, Guangzhou, Shanghai)

6 – 9 working days

France (Paris)

5 – 8 working days

Germany (Frankfurt)

5 – 8 working days

Hong Kong (Hong Kong)

3 – 6 working days

India (Chennai, Mumbai, Kokata)

5 – 9 working days

Indonesia (Jakarta, Batam)

5 – 9 working days

Italy (Rome)

7 – 10 working days

Japan (Tokyo, Osaka)

3 – 6 working days

Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

4 – 7 working days

Netherlands (Amsterdam)

4 – 7 working days

New Zealand (Auckland)

4 – 7 working days

Philippines (Manila)

6 – 9 working days

South Africa (Johannesburg)

5 – 8 working days

Sweden (Stockholm)

4 – 7 working days

Switzerland (Zurich)

4 – 7 working days

Taiwan (Taipei)

4 – 7 working days

Thailand (Bangkok)

4 – 7 working days

United Arab Emirates (Dubai)

5 – 9 working days

United Kingdom (London)

4 – 7 working days

United States of America (San Francisco, New York, Honolulu)

8 – 14 working days

Vietnam (Ho Chi Minh)

5 – 9 working days

Other Destinations in Asia and Territories in the Pacific

5 – 11 working days

Other Destinations in the Middle East, Africa, Europe and America

6 – 13 working days


Notes by SingPost:

* Major cities/ Office of Mail Exchange may differ for registered.
* By truck to KL.
** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
** Any delay at the destination countries is beyond the control of Singapore Post.
** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
** Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance.
** For festive postings to the above major cities, it is advisable to add another 10 working days to the above estimated delivery time.
** Registered Mail requires an additional 2 days as it is a recorded delivery service.

 

2.5 Packaging

1)      All purchases of cut ribbons will be rolled up, packed in plastic bags and place in an envelope.

2)      Kasey Crafts will try its best to ensure the package containing the order is properly and neatly packed and sealed. However, in the event where the item is damaged during the delivery process, Kasey Crafts will not bear responsibility for the damaged products.

3)      Packaging cost has been included in the handling fee; hence there will not be any additional charge.

Please contact us at kaseycrafts@gmail.com for further queries.

Kasey Crafts is currently under maintenance and no orders will be fulfilled until further notice.